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Frequently Asked Questions

We know that selecting a new 3PL often comes with lots of questions. We’ve put some of the top FAQs below, but if you have any more questions, just reach out to our team, who will be more than happy to assist.

Which couriers do you use?

We operate a range of couriers both domestically and internationally, including Royal Mail, DPD, DHL Express, Palletways, and UPS.

Where do you ship to?

We ship worldwide by Air, Land and Sea. And, if you’re in a rush we can ship to most countries on a Next Working Day delivery.

Who do you integrate with?

We integrate with all the core carts and marketplaces, including Amazon, eBay, Shopify, Magento, and OnBuy to name a few!

What’s your cut off time?

For D2C orders, we ship everything received Monday – Friday by 4pm the same day.

Where are you based?

We’re a multisite setup with sites in Burgess Hill (Sussex) and Nottingham – and more to follow!

Can you handle alcohol?

Yes – we have vast experience in handling alcohol.

Do you track Best Before Dates?

Yes, and Batch Codes. We track these on both inbound and outbound movements of stock.

Do you track Serial Numbers?

Yes – we can track Serial Numbers on all orders.

How long does it take to Onboard?

It’s important that Onboarding is done correctly, as it’s the foundation of your supply chain. So, we’ll work with you to come up with a plan to make sure that all the key milestones are met and it’s done inline with your timelines.

Can I generate custom reports?

Understanding your data is important; that’s why we work with you to create customised reporting. From Batch and Expiry reports to low stock or sales!

Do you handle B2B and D2C orders?

Yes, we handle both B2B and D2C orders.

Do you offer Kitting and Co-Packing?

We know this is a vital part of most operations, so we’re on hand to offer a robust in-house solution for all your rework requirements

Don’t see your question?

No worries, contact one of our team, and we’ll happily answer your questions.

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